Please note that the transmission of data via the Internet is not 100% secure. Although Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; uses technology and best efforts to safeguard all personal data, it cannot guarantee the security of personal data, which you transmit at your risk.
INFORMATION WE COLLECT
Your Personal Data
We may collect and process personal data which you provide to us when you:
• Place an order on our website or in person at our stores
• Return an item or make an exchange
• Enquire about our services
• Receive a gift voucher
• Create an account on our website
• Subscribe to our Mailings
• Enter a competition
• Participate in a marketing survey, promotion or event either online or offline
• Contact us
Our website collects some non-personal information about you using clickstream technology, so it may not be apparent to you that it is being collected. For instance, when you visit our website your IP address is automatically collected. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your home. This information is not personally identifiable, and we do not combine this type of information with personal data.
USE OF DATA WE COLLECT
Your Personal Data
At Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; we use your personal data to allow us to:
• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send you promotional offers we believe will be of interest to you
• Send you the Mailings, if you specifically ask for this
• Identify your product and service preferences
• Customise our communications with you
• Provide information concerning product recalls or products you have purchased
• Improve our merchandise selection and customer service.
Your e-mail address will be used only for the Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; Mailings and will not be shared with any third parties.
Instructions for unsubscribing are included in every e-mail.
We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analysing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our team create advertisements our guests might like.
INFORMATION WE SHARE WITH OTHERS
We contract with other companies (including, but not limited to, credit card processors, shippers, competition promoters, website developers) to provide certain services to Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; to fulfill orders, provide competitions, and create our website. In some instances, these contractors may have access to personal data. However, they are contractually obligated to maintain the confidentiality of such data and to use it only to carry out Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238 business.
From time to time, we make your information available to carefully screened companies whose products we believe will be of interest to you. If you prefer that we do not share any information with these companies, please contact us at the address below.
Notwithstanding the above policies, we reserve the right to disclose your personal data to appropriate third parties if we are required to do so by law, or we believe that such action is necessary:
• To comply with legal processes such as a search warrant, subpoena or court order;
• To protect the company’s rights and property;
• To investigate reports of fraud or users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
• To protect against misuse or unauthorised use of our website; or
• During emergencies, such as when we believe someone’s physical safety is at risk.
In addition to the above exceptions, in the event that Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; sells its business or assets to a third-party, personal data may be transferred to the purchaser as part of the property they are buying from Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238.
We offer choices about the types of information you receive from us. If you prefer not to receive communications from Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; or if you prefer to receive them less frequently, please contact us at the address shown below. However, communications are planned in advance; it may take several weeks for your request to become effective.
LINKS TO OTHER SITES
Occasionally we provide links on our website to other sites we think you will enjoy and may use in your sole discretion. These sites operate independently of Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; and have established their own privacy and security policies. Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; does not have any control over these sites’ privacy practices and therefore accepts no responsibility concerning these websites or their privacy practices.
It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the personal data we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase or create an account on our website, your transaction information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.
DATA PROTECTION (ICO)
We are registered with the Information Commissioner’s Office (ICO) and have given all appropriate notifications to the ICO. You have a right to see any personal data that we keep about you, and to obtain this personal data, you must submit a written request to us at the above address and pay a fee. If you are concerned that any information we may hold about you is incorrect, please do not hesitate to contact us.
Cookies are small data files that reside in your computer’s memory that help us deliver the best possible online shopping experience. You can change your website browser settings to disable or reject cookies. However, removing or rejecting cookies will impair the functionality of this site and will mean that you are unable to shop with us online.
By continuing to browse our site, you consent to our placing cookies on your computer.
SHARING WITH SOCIAL NETWORKS
If you wish to share products and content with your friends via social networks (e.g. Instagram, twitter, and facebook), these companies may set a cookie on your computer.
POLICY CHANGES & OBJECTIONS
Please feel free to contact us at:
Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine)
Telephone number: 01183 140570
Copyright – Berkshire Country & Equine Designs Ltd 2017