Privacy Policy

This Privacy Policy will provide you with information on how we at Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; are committed to respecting and protecting your privacy. Your privacy is imperative to us, so we want you to understand our practices concerning collecting and using your personal data both online and offline and the steps we take to safeguard it. This statement applies to all personal data collected from our customers.

When this Privacy Policy uses the term “personal data,” the term has the meaning ascribed to it in the Data Protection Act of 1998 (“DPA”). For your general understanding, that includes (but may not be limited to) data that identifies a particular individual, such as the person’s name, postal address, e-mail address, credit card number, and phone. When other information, such as, for example, consumer product preferences, or some children, is directly associated with personal data, this other information also becomes personal data for this Privacy Policy.

INTRODUCTION
By registering as a user of any of the services provided by us on this website or by using the website generally, you consent to our use and disclosure of your personal data in the manner described in this privacy policy. You may also disclose personal data when you send us “correspondence or communicate with us offline.
Please note that the transmission of data via the Internet is not 100% secure. Although Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; uses technology and best efforts to safeguard all personal data, it cannot guarantee the security of personal data, which you transmit at your risk.

INFORMATION WE COLLECT
Your Personal Data
We may collect and process personal data which you provide to us when you:
• Place an order on our website or in person at our stores
• Return an item or make an exchange
• Enquire about our services
• Receive a gift voucher
• Create an account on our website
• Subscribe to our Mailings
• Enter a competition
• Participate in a marketing survey, promotion or event either online or offline
• Contact us

Aggregate Information
Our website collects some non-personal information about you using clickstream technology, so it may not be apparent to you that it is being collected. For instance, when you visit our website your IP address is automatically collected. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your home. This information is not personally identifiable, and we do not combine this type of information with personal data.

USE OF DATA WE COLLECT
Your Personal Data
At Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; we use your personal data to allow us to:
• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send you promotional offers we believe will be of interest to you
• Send you the Mailings, if you specifically ask for this
• Identify your product and service preferences
• Customise our communications with you
• Provide information concerning product recalls or products you have purchased
• Improve our merchandise selection and customer service.

Your e-mail address will be used only for the Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; Mailings and will not be shared with any third parties.
Instructions for unsubscribing are included in every e-mail.

Aggregate Information
We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analysing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our team create advertisements our guests might like.

INFORMATION WE SHARE WITH OTHERS
We contract with other companies (including, but not limited to, credit card processors, shippers, competition promoters, website developers) to provide certain services to Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; to fulfill orders, provide competitions, and create our website. In some instances, these contractors may have access to personal data. However, they are contractually obligated to maintain the confidentiality of such data and to use it only to carry out Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238 business.

Third Parties
From time to time, we make your information available to carefully screened companies whose products we believe will be of interest to you. If you prefer that we do not share any information with these companies, please contact us at the address below.

DISCLOSURE EXCEPTIONS
Notwithstanding the above policies, we reserve the right to disclose your personal data to appropriate third parties if we are required to do so by law, or we believe that such action is necessary:
• To comply with legal processes such as a search warrant, subpoena or court order;
• To protect the company’s rights and property;
• To investigate reports of fraud or users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
• To protect against misuse or unauthorised use of our website; or
• During emergencies, such as when we believe someone’s physical safety is at risk.

In addition to the above exceptions, in the event that Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; sells its business or assets to a third-party, personal data may be transferred to the purchaser as part of the property they are buying from Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238.

YOUR CHOICES
We offer choices about the types of information you receive from us. If you prefer not to receive communications from Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; or if you prefer to receive them less frequently, please contact us at the address shown below. However, communications are planned in advance; it may take several weeks for your request to become effective.

LINKS TO OTHER SITES
Occasionally we provide links on our website to other sites we think you will enjoy and may use in your sole discretion. These sites operate independently of Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; and have established their own privacy and security policies. Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine), Company No: 10755238; does not have any control over these sites’ privacy practices and therefore accepts no responsibility concerning these websites or their privacy practices.

SECURITY
It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the personal data we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase or create an account on our website, your transaction information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

DATA PROTECTION (ICO)
We are registered with the Information Commissioner’s Office (ICO) and have given all appropriate notifications to the ICO. You have a right to see any personal data that we keep about you, and to obtain this personal data, you must submit a written request to us at the above address and pay a fee. If you are concerned that any information we may hold about you is incorrect, please do not hesitate to contact us.

COOKIE POLICY
This website uses cookies to perform a variety of functions. Cookies facilitate every aspect of your shopping experience on our website(s), from browsing and choosing products, to ensuring your order is processed accurately.
Cookies are small data files that reside in your computer’s memory that help us deliver the best possible online shopping experience. You can change your website browser settings to disable or reject cookies. However, removing or rejecting cookies will impair the functionality of this site and will mean that you are unable to shop with us online.
By continuing to browse our site, you consent to our placing cookies on your computer.

SHARING WITH SOCIAL NETWORKS
If you wish to share products and content with your friends via social networks (e.g. Instagram, twitter, and facebook), these companies may set a cookie on your computer.

POLICY CHANGES & OBJECTIONS
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. All amendments to this privacy policy will be effective on the date the changes are posted on the site.

Please feel free to contact us at:

Berkshire Country & Equine Designs Ltd (t/a Royal Berkshire Country & Equine)
Redwood Barn,
Wallingford Road
Shillingford
S Oxon
OX10 7ES

Telephone number: 01183 140570

E-mail: website@royalberksequine.com

 

Copyright – Berkshire Country & Equine Designs Ltd 2017